IMPORTANT: Support for client / license issues

• Why do I have to write the exact company name when I buy a license?

To avoid any delays and make your customers happy, you have to make sure you introduce the exact company name when you order a license. If an error is made (for instance if you wrote Pixel instead of p  i  x   e l ) the system fails to activate the license and it takes longer for your customer to be able to use his complete version of Sleek Bill.

NOTE: Company name changes can be done in the first 30 days after purchase. After 30 days, the company name associated with the license cannot be changed. Exceptions are made for spelling mistakes and the like. 

• What happens if my clients have a problem, who solves their bugs?

After you buy a license for your client, it’s your responsibility to help them with the activation and configuration of Sleek Bill. We offer support for software related problems and we strive to solve most of our clients’ issues in less than 1 day. However, if you feel there are support issues that you can solve on your own, feel free to do so.